Cancellation, Return & Refund Policy

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Customers may request a return within 7 days of receiving the order if:

• The product is defective.
• The wrong item was delivered.
• The product arrives damaged.

Returned items must:

• Be unused.
• Include original packaging.
• Include all accessories and documentation.

Returns will not be accepted for:

• Used products.
• Products damaged by customer misuse.
• Items returned without original packaging.
• Clearance or final sale items (if applicable).

Once the returned item is received and inspected:

• Approved refunds will be processed within 7–10 business days.
• Refunds will be issued using the original payment method whenever possible.
• Shipping charges are generally non-refundable unless the error was caused by Clockitty.

If stock is available, customers may request an exchange for defective or incorrectly shipped products.